Privacy Policy Privacy Statement

  • Privacy Statement

    What information do we collect?

    We collect data from you when you register on our site or place an order with us (whether as a guest to the site or from a personally created account).

    You can however visit our site anonymously at any time.

    What do we use your information for?

    We may use your information in the following ways:

    • To personalise your shopping experience by being able to respond to your individual requirements
    • To improve our service to you by evaluating feedback and information from you
    • To improve our customer service and technical support
    • To process transactions (your information both public and private will not be shared, sold, exchanged or given to any 3rd party company for any reason whatsoever without your consent, except for delivering the intended product or service that you have requested from us
    • To send periodic emails to include email marketing – you can unsubscribe from any marketing contact from us through the link at the bottom of the email
    • To administer a promotion, event or for our customer database
    • To assist you in the event of a problem completing your purchase

    How long do we hold your data?

    • Personal data relating to transactions is anonymised after seven years and your account will be removed after seven years of inactivity
    • Personal data that is used for marketing purposes will be retained indefinitely unless you choose to opt out

    How do we protect and safeguard your personal information?

    We have a variety of security measures in place to protect your personal information. These include electronic safeguards, such as encryption, and physical safeguards and security. 

    Card payments are encrypted by our secure third-party payment provider. No payment information is stored by us.

    Your Consent

    By using our site you consent to our Privacy Policy and Terms and conditions.

    Withdrawing your consent

    • If you would like to withdraw your consent, please contact us directly. 
    • Once you notify us of your request, we will respond to you as soon as possible.
    • Wherever possible, we will anonymise all records relating to you and to your account, including all transactions and communication. 

    Who has access to your data?

    Access to your personal data is restricted at all times. Only our employees or trusted agents will be able to access your data. Their access and activities are restricted to the purposes outlined above. These parties are:

    • Us; we have direct access to your data.
    • Our webdesigners, Iconography Ltd, can act on our behalf as Data Processors. This means they host our website and have access to ensure its corrects function.

    Changes to our privacy policy

    If we decide to change or update our privacy policy, we will do so on this page.

    Please contact us if you have any questions regarding our Privacy Policy.

    Unsolicited Email Policy

    Internet user privacy is of upmost importance to us and our customers. Our success depends on our ability to maintain the trust of our customers. To this end, we have two overriding policies:

    Message recipient policy

    Before customers can receive email messages, advertising or promotions, customers must have agreed to receive such messages, by either purchasing from us or by opting into one of our mailing lists. Any recipient may request at any time to be removed from our list, and we will comply with that request. In addition, we will thoroughly investigate any allegations made by recipients relating to unsolicited messages.

    Policy against advertising our website using unsolicited email messages

    We require that all e-mails promoting our business or its products are sent only to customers who have agreed to receive such messages. We prohibit any advertising of our brand and Web site using unsolicited email messages. If you feel you've been sent unsolicited emails promoting our brand or website and would like to register a complaint, please email us using our contact page. We will immediately investigate all allegations made related to unsolicited messages.

    Your email address is safe with us.

    • We never sell or share your email addresses with other companies.
    • You can unsubscribe at any time.
    • We require that each email message sent out from us includes an easy way for subscribers to remove themselves via an unsubscribe link.
    • If you receive a newsletter or email and decide you don't like it, simply click the unsubscribe link at the bottom of the email.
    • If you feel you've been sent unsolicited email and would like to register a complaint, please email us using our contact page.

    Definition of Spam

    Spam is unsolicited email sent in bulk. Any promotion, information or solicitation that is sent to a person via email without their prior consent, where there is no pre-existing relationship between the sender and the recipient, is spam.


    We provide online services that are easy to use, useful and reliable. These can involve placing small amounts of information on your computer or mobile phone or other device. These include small files known as cookies. There's a link to general advice about managing cookies at the end of this page. Cookies cannot be used to identify you personally.

    Below is a list of cookies that are used on this Website.

    Iconography Ecommerce Cookies

    Typical content: randomly generated number
    Expires: when user exits browser

    Name: style
    Typical content: stores the user's preference to whether they wish to view products in a list or a grid
    Expires: 1 year

    Name: key
    Typical content: randomly generated number to remember the user for their next visit
    Expires: 4 weeks

    Name: bkey
    Typical content: randomly generated number to remember the basket contents for the customers next visit
    Expires: 4 weeks

    Name: recent
    Typical content: stores recently viewed products for display on the customers next visist
    Expires: 4 weeks

    Name: facebookLike
    Typical content: used for promotional offers, stores whether the customer has "liked" the website on Facebook
    Expires: 4 weeks

    Name: allowAllCookies
    Typical content: stores the user's preference to whether they wish to allow all Cookies on this Website or not
    Expires: 1 year

    Google Analytics Cookies

    Name: _utma
    Typical content: randomly generated number
    Expires: 2 years

    Name: _utmb
    Typical content: randomly generated number
    Expires: 30 minutes

    Name: _utmc
    Typical content: randomly generated number
    Expires: when user exits browser

    Name: _utmv
    Typical content: randomly generated number
    Expires: 2 years

    Name: _utmz
    Typical content: randomly generated number and information about how the page was reached (eg directly or via a link, organic search or paid search)
    Expires: 6 months

    For further details on the cookies set by Google Analytics, see the link below.

    Add-This Cookie

    Name: _atuvc
    Typical content: numeric content (e.g. 8|21) that helps you share content through social networks
    Expires: 2 years

    Social networking websites

    Social networking websites may place cookies on your computer. Social bookmarks are a way of saving links to web pages that interest you and sharing those links with other people. You should read their respective privacy policies carefully to find out what happens to any data that these services collect when you use them.

    More about Cookies

    For more information about how to manage your cookies, visit