Delivery Options for orders totalling £45 or more:

  • Standard Delivery to UK: FREE tracked service in 2-3 working days.
  • Express Delivery - UK Mainland: £4.99 tracked Guaranteed Next Day service (For orders placed Mon-Fri before 2pm, excluding Bank Holidays).
  • Europe: £10 tracked service in 3-5 working days.
  • Rest of world:  £15 tracked service in 5-7 working days.
Please note: 
  • All UK orders under £45 will be charged £3.99 for delivery in 3-5 days
  • All delivery timescales quoted are based on working days (Mon-Fri) and based on the delivery aims of our couriers, Royal Mail.

 

Cancellation

You can cancel your order at any time before your order has been despatched from our premises.  To cancel your order, you can visit the 'My Account' page and select the 'Cancel Order' button.  Alternatively, please call us on +44 1225 333545

 

Returns

We hope you are happy with your footbalanceuk.com order, but if for any reason you’re not entirely satisfied, it’s simple to return products under our 30 day returns policy.

Within 30 days of receiving your order, simply send back the item(s) that you want to return and we will replace them or refund the amount you paid for the item.  Our Free Returns service via Royal Mail is offered to UK customers only. If you don't have the return label, please contact us.  Simply attach the pre-paid return label included with your order to your parcel and make your return via a Post Office. Please retain proof of posting which will contain a tracking number to enable you to track your return here.

NB: If your delivery destination is outside the UK, or if you would prefer to send your return via a different method, the cost of return postage must be borne by you and we are unable to reimburse this cost.  Please send your items securely, retaining proof of postage and return to us at:

Returns Department, footbalanceuk.com, 20 Green Street, Bath, Somerset, BA1 2JZ, UK.

 

Need to make a return and want to let us know?

To prevent spam, please check the box that appears below *

Then simply return items to us free of charge using the Royal Mail returns label provided with your order. Simply drop your parcel at one of many locations across the UK.

 

Returns Policy & refund conditions

 

Within 30 days of receiving your FootBalanceUK.com order, simply send back the item or items that you want to return and we will replace them or refund the amount you paid for the item.

To advise us you are making a return, you can use our returns tool above, or simply follow the instructions printed on the reverse of your receipt within your parcel.


Returning Footwear, Skincare or Accessories purchased from footbalanceuk.com:

In order for us to accept your return of branded products such as footwear or accessories (excluding FootBalance custom insoles), the items must be unworn / unused, unwashed and in their original packaging. Please ensure they're packed properly and remember to include the receipt in your return, so we know it's from you. Any items received in an unsuitable condition will not be accepted as an eligible return.
Refunds should take no-longer than 7 working days following receipt and are made to the original payment method only.

 


Returning FootBalance Custom Insoles purchased from footbalanceuk.com:  Our 30 Day Comfort Guarantee

 

Whether you’re using your FootBalance custom insoles for sports or everyday activities, we want you to be satisfied with your purchase.

Our Custom Insoles come with a 30 Day Comfort Guarantee - meaning you can use the insoles for up to 30 days and return them, in the unlikely event you are not happy with them. The 30 days starts from the date you receive your order.

Return shipping is Free if you are based in mainland UK, providing you follow the instructions delivered with your order, using the Royal Mail returns label included in your parcel, accompanied by the original receipt.

 

 

Returning a faulty product

 

If a delivered product is faulty or if you received a wrong product, you can return it to us accompanied by the original receipt and you will receive a refund. FootBalance reserves the right to determine between damaged, faulty or defective product and normal wear-and-tear.

Refunds should take no-longer than 7-10 days following receipt. refunds are made to the original payment method only.

We will refund the price you paid for the item(s) within your order. Express or other paid-for delivery costs will not be refunded, except if we have made an error.

Please note we are permitted by law to reduce your refund to reflect any reduction in the value of the items, if this has been caused by your handling, including any loss or damage that occurs during transit. If you reject your delivery and it is returned to us, the cost of the returned items will be refunded; shipping costs will not be refunded. We cannot refund the price of any gift card added to your order.

Your statutory rights remain unaffected by our returns policy.